Contract Documents

Dzombo agrees to: maintain stable power supply (including UPS); maintain adequate cooling in server room (≤24°C); maintain internet connectivity (minimum 100Mbps, recommended 1Gbps); provide VPN or remote access; designate a primary point of contact; not modify or relocate hardware without written consent; pay all electricity costs; pay all import duties, VAT, and customs costs.

System hardware is covered by manufacturer warranties (NVIDIA, Apple, Supermicro, etc.). Provider manages all warranty claims on Client's behalf provided an active managed services agreement is in place. If Client terminates: Provider transfers warranty documentation to Client; Provider no longer responsible for claims; Client assumes full maintenance responsibility.

Initial term: Essential/Professional — 12-month then month-to-month; Strategic — 24-month initial term then annual renewal. Termination: 90 days written notice after initial term; 30 days notice for tier upgrade; 60 days notice for tier downgrade. Early termination fee: remaining months of initial term × 50% of monthly fee.

Essential: N$51,000/mo ($2,999 USD) | Professional: N$85,000/mo ($4,999 USD) | Strategic: N$136,000/mo ($7,999 USD). Annual prepayment discount: 10%. Payment terms: monthly, due within 15 days of invoice date. Invoices issued on the 1st of each month in USD.

Provider's total liability shall not exceed total fees paid in the 12 months preceding the claim. Provider is not liable for: lost revenue or business interruption; data loss caused by hardware failure (Client responsible for backup strategy); issues caused by Client modifications; force majeure events.

Both parties agree to maintain confidentiality of proprietary information shared under this Agreement, including but not limited to: pricing, system configurations, client data, business strategies, and financial information.

This Agreement becomes effective upon execution by both parties. Signature blocks required for Robbies Robotics Inc. and Dzombo Hunting Safaris. Both parties' representatives must sign, date, and include name and title.

Technical Services Provider: Robbies Robotics Inc., 11130 Byrd Dr, Fairfax, VA 22030, contact@robbiesrobotics.ai. Platform Operator: Dzombo Hunting Safaris, Windhoek, Namibia, japsie@dzombo.com.

This Agreement governs the terms under which Operator (Dzombo) may resell AI services to third-party clients (End Clients) using the AI infrastructure managed by Provider. Provider performs all technical provisioning, monitoring, and support for End Clients; Operator handles sales, relationship management, and billing.

White-Label Client: Any third-party business that purchases AI services from Operator, running on the System managed by Provider. End Client MRR: The monthly recurring revenue Operator charges a White-Label Client. Onboarding: Configuring a new White-Label Client on the System including tenant creation, model configuration, branding, and initial testing. The System: The AI infrastructure deployed at Operator's premises in Windhoek.

Onboarding (one-time): Create isolated tenant environment; configure White-Label Client branding; deploy and configure AI models; test all services; provide onboarding documentation. Ongoing Management (monthly): Monitor End Client tenant 24/7; maintain SLA availability; apply model updates and security patches; handle technical escalations via Operator; provide monthly usage report. Technical Support: Respond per Managed Services Agreement SLA. Provider does NOT communicate directly with End Clients unless requested by Operator.

Operator is responsible for: sales and marketing to acquire White-Label Clients; client relationship management; billing and payment collection from End Clients; first-line support (non-technical inquiries); communicating End Client requirements to Provider; ensuring End Clients comply with acceptable use policies.

6.3 Custom Fine-Tuning — LoRA fine-tuning (standard dataset): $5,000/project | Full fine-tuning (large dataset): $15,000/project | Ongoing model refresh (quarterly): $2,500/quarter.

Provider invoices Operator monthly for all active White-Label Client fees. Payment due within 15 days of invoice date. Onboarding fees invoiced upon completion; fine-tuning fees invoiced upon delivery. All invoices in USD; NAD amounts approximate at 17:1 exchange rate.

Current System (Tier 4 Premium) supports approximately 50 concurrent White-Label Clients (Small–Medium) or 20 concurrent clients (Large–Enterprise). Capacity alerts: 70% advisory, 85% warning (new client onboarding may be paused), 95% critical (no new clients until capacity expanded). Capacity expansion: Operator pays for additional hardware; Provider manages upgrade.

Provider IP: All software, tools, scripts, configurations, and methodologies used by Provider remain Provider's intellectual property. Operator IP: All End Client data, Operator's branding, and business relationships remain Operator's intellectual property. Fine-Tuned Models: Owned by the party that commissioned the fine-tuning. Provider retains the right to use anonymized training techniques (not data) to improve its services.

Provider agrees not to directly solicit or sell AI services to Operator's existing End Clients for the duration of this Agreement and 12 months after termination. Applies to all clients within Namibia and the SACU region (South Africa, Botswana, Lesotho, Eswatini) introduced to Provider through Operator.

Initial term: 24 months from date of first White-Label Client onboarding. Renewal: Automatic 12-month renewal unless either party provides 90 days written notice. Termination: Either party may terminate with 90 days written notice after initial term. If Operator terminates: Provider transitions all End Client environments within 60 days. If Provider terminates: Provider continues service for 90 days to allow Operator to find alternative support.

Year 1 (5 White-Label Clients): At recommended pricing, Operator annual net from white-label alone is approximately N$3,195,000 (~$188,000 USD). See /revenue page for full financial model. Note: projections are illustrative; actual results depend on Operator's ability to acquire and retain White-Label Clients.

This Agreement becomes effective upon execution by both parties. Signature blocks required for Robbies Robotics Inc. and Dzombo Hunting Safaris. Both parties' representatives must sign, date, and include name and title.